Terms of service

Este documento legal é disponibilizado em inglês. Em caso de dúvida ou conflito, prevalece a versão inglesa. Se precisar de esclarecimentos em português, escreva-nos e teremos todo o gosto em ajudar.

1. Who operates this website

This website is operated under the trade name Guest Overflow ("we", "us"), the name for the services described on this website. We are based in Portugal. For any question, or to request our full business identification details, contact us at [email protected].

2. Acceptance of these terms

By accessing or using this website you agree to these Terms. If you do not agree, please do not use the website.

3. Business use only

This website and our services are directed exclusively at businesses and professionals acting in the course of their trade (B2B). By using this website you confirm that you are acting for purposes relating to your trade, business, or profession and, where you act for a company, that you are authorised to bind it. The website is not intended for consumers. If, despite this, you access the website as a consumer, nothing in these Terms limits any rights you have under mandatory consumer protection law, and sections 13 to 15 apply to you only to the extent permitted by such law.

4. These terms cover the website only

These Terms govern your use of this website. Any provision of services by us is subject to a separate written service agreement. Nothing on this website constitutes an offer capable of acceptance, a quotation, or a commitment to provide services, and in case of any conflict between this website and a signed service agreement, the service agreement prevails.

5. The interactive booking demo

The booking demo on this website is a simulation provided for demonstration and evaluation purposes only. All venues, names, availability, and other data shown are fictional, and any resemblance to real businesses is coincidental. No real reservation, booking, payment, or other transaction is created, transmitted, or processed, and no message is sent to any venue. The demo illustrates the kind of functionality we offer and does not represent, and is not a warranty of, the features, performance, appearance, or behaviour of any service we may actually provide, which may differ. The demo is provided as is, may be changed or removed at any time, and may not be used for benchmarking, load testing, or any production purpose.

6. Forward-looking information

This website may describe capabilities, features, integrations, or services that are under development or planned. Such descriptions reflect our current intentions, are subject to change or withdrawal at any time without notice, and do not constitute a commitment, obligation, or promise to develop or deliver any functionality. Only what is expressly set out in a signed service agreement is committed. Statistics, examples, and pricing indications shown on this website are for general information, may be illustrative, and results vary by venue and are not guaranteed.

7. Promotional offers, including the founding offer

From time to time we advertise promotional terms, including our founding offer (a period at a reduced price with an option to end the engagement if agreed usage or return indicators are not met). Any such promotion:

• is an invitation to discuss our services and not a binding offer;
• is subject to eligibility, availability, and capacity, and may be limited in number;
• becomes binding only when reflected in a separate written service agreement signed by both parties, which will define the applicable metrics (including how usage or return through your website or Google Business Profile is measured), duration, pricing, and exit mechanics;
• may be modified, suspended, or withdrawn by us at any time before such an agreement is signed, without liability; and
• cannot be combined with other promotions unless we state otherwise.

Descriptions of offers on this website are summaries only; in case of conflict, the signed service agreement prevails.

8. Intellectual property

The website and everything on it, including the Guest Overflow name, logo, design, text, the demo widget and its code, and the fictional venue content, belong to us or our licensors. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and view the website for internal business evaluation purposes. No other licence is granted or implied, and our name and marks may not be used without our written consent.

9. Acceptable use

When using this website you must not:

• access or collect content through automated means (robots, spiders, scrapers, crawlers) or any data mining or extraction method;
• submit forms by automated means, or submit false, misleading, or third-party information;
• decompile, reverse engineer, or otherwise attempt to derive the source code or underlying logic of the website or the demo widget;
• interfere with, probe, overload, or send fabricated or manipulated requests to the website or its analytics or telemetry endpoints;
• carry out security testing without our prior written authorisation; or
• use website content to train machine-learning or AI models.

10. Demo requests and communications

When you submit a demo request you confirm the information you provide is accurate and relates to your own business. We will make reasonable efforts to respond promptly, but we are not obliged to respond to, accept, or act on any request.

11. Third-party links

Links to third-party websites or services are provided for convenience only. We do not endorse them and are not responsible for their content, terms, or privacy practices.

12. Privacy

Our processing of personal data in connection with this website, including the demo request form and website analytics, is described in our Privacy Policy. Please review it; it explains your rights under the GDPR. The Privacy Policy is an information notice and is not part of these Terms.

13. Disclaimer of warranties

The website is provided on an "as is" and "as available" basis. To the extent permitted by law, we make no warranty that the website will be uninterrupted, error-free, or secure, and no warranty as to the accuracy or completeness of its content, which is general marketing information and not professional advice.

14. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from the use of this website, including lost profits, lost revenue, lost data, or lost business opportunity, even if advised of the possibility. Our total aggregate liability arising from or related to the use of this free website is limited to one hundred euros (€100). Nothing in these Terms excludes or limits liability for wilful misconduct (dolo) or gross negligence (culpa grave), for death or personal injury, or for any liability that cannot be excluded under applicable law.

15. Indemnification

You will indemnify us against claims, damages, and reasonable costs arising from your breach of these Terms, your misuse of the website, or information you submit through it.

16. Suspension and termination of access

We may suspend, restrict, or terminate your access to the website at any time, with or without notice, including for breach of these Terms. Sections 8, 13, 14, 15, and 18 survive any termination.

17. Changes to these terms

We may amend these Terms at any time by posting the updated version here with a new date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Governing law and jurisdiction

These Terms, and any non-contractual obligations arising from them, are governed by the laws of Portugal. The courts of the district of Lisbon, Portugal have exclusive jurisdiction, without prejudice to mandatory rules conferring jurisdiction elsewhere.

19. General

If any provision of these Terms is found invalid, the remainder stays in force. A failure to enforce a provision is not a waiver of it. These Terms are drawn up in English. For questions about these Terms, contact [email protected].